Convergent Group SA, a specialist in producing and marketing highly technological products for the construction sector is seeking an INTERNATIONAL CUSTOMER ENGINEER (M/F).

Your role

Your duties consist of developing and maintaining relationships with your customers through technical support and advice (in partnership with general management and the sales department):

  • Canvassing new customers
  • Promoting products at trade fairs/exhibitions and during visits to customers/prospects
  • Proposing solutions matching their needs
  • Preparing price quotations
  • Ensuring customer follow-up until completion of operations, as well as invoicing follow-up
  • Demonstrating products to customers/prospects and training them to use the products and related applications
  • Being the company’s technical reference point, both externally (customers/prospects) and internally (colleagues) for any questions relating to the products and the applications
  • Through your field approach, analysing and reporting back relevant information aimed at product improvement and innovation
  • Maintaining a regular link with current customers and distributors
  • Monitoring competitors’ technology as well as providing great “after-sales service” for the products sold
  • Producing various reports (sales results, distributor follow-up, etc.)

Your profile

  • Master’s in chemistry or material sciences
  • Minimum 5 years’ experience in a similar role
  • Multilingual (at least FR/NL/EN) with excellent writing skills. Knowledge of German or any other language is an advantage
  • Proficient in Microsoft Office (particularly Excel)

Your qualities

  • SME mentality (multitask) – Entrepreneurship
  • Organisation, method and structure
  • Problem Solver – Proactivity – Dynamism
  • Ability to convince and ability to learn
  • Customer-orientated – Excellent people and communication skills, at ease both in verbal and written communication (ability to write well)
  • Flexibility regarding working hours
  • Adaptability to the company’s people, culture and habits
  • Resistance to stress
  • Motivated, committed, purposeful and immersed in the work
  • Autonomous – Taking actual responsibility for your tasks

Our offer

  • A full-time, permanent contract
  • A salary package matching your experience accompanied by fringe benefits
  • A dynamic and continually developing work environment
  • An employer who looks after its employees and who is concerned about respecting its values
  • A role allowing you to contribute your expertise
  • A close-knit, passionate and innovation-orientated team

Interested ?

Please send your application to the following address:

Only applications which meet the advert criteria will receive a response.